Customer service
To help us direct you to the right support, start by choosing a service.
Get help with sign-in and registration
Contact us for help with sign-in or setting up an online account.
Manage Optum pharmacy prescriptions
Get help with refill requests, home delivery, and specialty and infusion pharmacy services.
Manage your Optum Financial HSA or FSA
Get help checking your balance, making contributions, filing claims and more.
Visit your patient portal
View medical records, appointments and messages from your care team.
Pay your Optum medical bill
Find and pay your doctor or hospital bills.
Need more help?
Find contact information for Optum services and get answers to common questions.
Common service questions
You can pay your medical bill simply and securely with online bill pay.
Access your health benefit accounts—including HSA, FSA, HRA, commuter and lifestyle spending accounts.
Easily find contact information and support in your state.
Find free and confidential support for you or loved ones 24/7. Here’s how to get help:
- Visit 988 Suicide and Crisis Lifeline
- Text "HELLO" to 741741
- Call the Suicide and Crisis Lifeline at 988 or 1-800-273-8255 (1-800-273-TALK)
- En español: 1-888-628-9454
- Suicide and Crisis Lifeline TTY: 1-800-799-4889
- Call 1-888-870-8842 for general subrogation inquiries.
- See our Accident Information Questionnaire to determine whether any other party or insurance carrier may have responsibility to pay for medical treatment.
- Visit the Subrogation Referral Portal to submit a new case referral or request for case information online.
Find a VA location or community care provider. Call for support or to schedule an exam.
- VA locations and providers
- Call the main VA Contact Center at 1-877-881-7618
- Call VA exam scheduling at 1-866-933-8387
