Optum Rx launches new tools to make the pharmacy experience simpler and more transparent 

You’re leaving a doctor’s appointment with a new prescription. Before you reach the parking lot, questions start running through your mind.  

How much will it cost? Where can I pick it up? Can it be delivered? Who can help me if questions come up later?  

Too often, those answers come late in the process, sometimes not until you reach the pharmacy counter. That's why Optum Rx is introducing new digital capabilities designed to make the pharmacy experience easier to navigate and understand. 

Building on the new pharmacy care model announced earlier this year, Optum Rx has launched Shop MyScript™, Optum Assistant and Optum Price Wise™. Together, these tools are designed to give people more control over how they fill prescriptions, greater visibility into how much they’ll pay for medication and faster access to support when they have questions.  

Available to eligible Optum Rx members, Shop MyScript notifies members of prescription savings opportunities shortly after a prescription is written, giving them real-time visibility into pricing estimates and pharmacy options before the prescription is filled. This allows members to review lower-cost options when available and make informed decisions earlier in the process, with no intervention required by the prescriber. 

 Unlike tools that ask consumers to compare options after a prescription has already been sent to a pharmacy, Shop MyScript is integrated into the prescribing workflow itself. If a member chooses not to take action, the prescription simply continues to their usual pharmacy, helping avoid delays or disruptions to care. 

 Since launch, 83% of eligible members have engaged with Shop MyScript, driving more than $28 in average member savings. 

Optum Assistant is a conversational AI guide that helps members quickly find information, complete common tasks and connect to live support when needed. Whether members have questions about their medication, benefits or pharmacy experience, Optum Assistant is designed to help them find answers faster. 

About 80% of Optum Assistant conversations helped people get what they needed without requiring additional assistance. Members who want more help can choose to connect with a live advocate during the conversation. 

For consumers buying medications without using their benefits, Optum Price Wise, powered by Fuze Health™, displays a full cost breakdown, including the drug price and clearly defined fees. By showing the total, all-in price upfront through a third-party partner pharmacy, consumers can better understand their options and make confident, informed choices at checkout. 

While each tool addresses a different challenge, together they create a simpler pharmacy experience. 

 From understanding costs and pharmacy choices to getting answers quickly, these capabilities reflect how Optum Rx is transforming the pharmacy care experience to help consumers better understand their medication costs, make informed choices and get the support they need, when and how they need it.